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German Ordinance on Industrial Safety and Health

Elevator emergency support is your responsibility

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Operators must provide elevator emergency support

Under the revised Ordinance, there are new requirements for elevator operators, which must be implemented by 12/31/2020. These requirements demand the availability of a two-way emergency call system providing access to a constantly manned emergency service. Bosch will help you to implement the service and comply with your obligations as an operator.

Operators of elevator systems (…) must ensure that the car of the elevator system has a functioning two-way communication system, via which an emergency service can be contacted at all times.

Excerpt from BetrSichV Annex 1, point 4.1

Bosch is here to help you – we offer everything from a single source

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  • Support for implementation of the German Ordinance on Industrial Safety and Health
  • Immediate assistance in an emergency – complete service from elevator emergency support to freeing trapped people
  • Connection of the emergency support unit to the permanently manned emergency call center
  • Fast and reliable rescue of trapped people by a partner network throughout Germany
  • Provision and installation of emergency call systems

We are here to answer all of your questions about the German Ordinance on Industrial Safety and Health (BetrSichV).

Why is the connection of emergency calls to an emergency call center necessary?

Connection to an emergency call center is necessary for compliance with the requirements of the new German Ordinance on Industrial Safety and Health (BetrSichV). The Ordinance stipulates that "[…] operators of elevator systems must ensure that the car of the elevator system has a functioning two-way communication system, via which an emergency service can be contacted at all times." (Excerpt from BetrSichV Annex 1, point 4.1.) Bosch has an emergency call center, which provides a 24/7 service for incoming elevator emergency calls and thus meets the requirements of the Ordinance.

Which elevators are affected by BetrSichV?

All elevators used to transport people are affected.

What is the deadline for implementation of the requirements of the Ordinance?

The relevant requirements must be implemented by 12/31/2020.

Who must implement the requirements of the Ordinance?

The elevator operator is responsible for implementation.

The elevator is located in my own private residence. Does the Ordinance also apply to these elevators?

The new Ordinance also applies to elevators for personal use in private residences.

What happens if I fail to meet the requirements of the Ordinance as an operator?

There are serious consequences in terms of liability for the operator.

How much does the connection of emergency calls to an emergency call center cost?

We will be happy to put together an individual offer for your specific needs – whether it be individually tailored service components or a complete package including installation and the rescue of trapped persons. Call us on +49 391 6073333 or use our contact form.

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